Shipping policy

‎🚚 Shipping Policy
‎
‎Last updated: July 09
‎
‎1. Order Processing
‎
‎We process and ship all orders within 4–10 business days after payment is received.
‎
‎Orders are not dispatched on weekends or public holidays.
‎
‎During high-volume periods, processing times may be slightly extended.
‎
‎If your order experiences a significant delay, we will email you promptly  .
‎
‎
‎2. Same‑Day Dispatch
‎
‎Orders received before 12 pm US time (Mon–Fri) may be dispatched the same day, subject to availability.
‎
‎Orders placed after 12 pm or on weekends/holidays will be processed the next business day.
‎
‎
‎3. Shipping Methods & Costs
‎
‎We offer a range of shipping options (standard, tracked, expedited) at checkout based on your location and order size.
‎
‎Shipping costs are calculated at checkout.
‎
‎For international orders, you are responsible for any import duties, taxes, or customs fees upon delivery  .
‎
‎
‎4. Tracking & Delivery
‎
‎Once dispatched, you will receive a tracking number via email.
‎
‎Delivery times vary by carrier, destination, and shipping method selected.
‎
‎
‎5. Incorrect or Undeliverable Addresses
‎
‎Please ensure your shipping address is correct. We cannot guarantee changes once an order is processed.
‎
‎Orders returned as undeliverable due to incorrect or insufficient address information may incur a restocking fee, deducted from any refund or credit.
‎
‎
‎6. Lost or Stolen Packages
‎
‎We are not responsible for items marked as delivered by the carrier.
‎
‎If your tracking shows delivery but you haven't received your package, please contact your local postal authority to file a claim.
‎
‎
‎7. No Returns or Refunds (Final Sale)
‎
‎All sales are final. We do not accept returns, exchanges, or offer refunds, unless items are defective or not as described.
‎
‎For defective or incorrect items, please contact us via email within 7 days of delivery.
‎
‎We reserve the right to request photographic evidence before approving a replacement or refund  .
‎
‎8. Out-of-Stock Items
‎
‎If an item is out of stock, we will hold your full order until all items are available. Alternatively, contact us to request a partial shipment (items available now) and hold the remainder.
‎
‎9. Policy Acceptance

‎By placing an order on emzensations.myshopify.com, you agree to abide by this shipping policy.
‎
‎📩 Contact Us

‎Have questions or need assistance? Reach out anytime:
‎Email: e.m.zensations@gmail.com